Your employee was injured at work. You took care of the employee’s immediate medical needs and reported the incident to your workers’ compensation insurer.
You can help prevent similar injuries, get the employee on the road to recovery and ensure a smooth claim process by doing the following:
Investigate the incident
The goal of investigating isn’t to find fault, but to understand exactly what happened so you can make sure the same type of injury doesn’t happen again. Go to the scene of the accident and talk with witnesses to learn what happened. Take photos. Save any equipment involved. Our past post on workplace accident analysis tells you how to prepare to investigate accidents, and even provides a checklist that can help you think through what happened and how your organization can prevent similar incidents in the future.
Stay in contact with the injured employee
It’s not uncommon for injured employees to become isolated and depressed, and fear they won’t have a job to return to. Staying in contact reassures them you care about their wellbeing and are looking forward to their return to work. For more details on this topic, read our post, Why staying in contact with injured employees matters.
Arrange for return-to-work
As soon as a doctor clears the employee to return to work, find a way to bring the employee back, even if medical restrictions prevent returning to his or her pre-injury job. Options include finding a temporary light-duty position, reducing hours or adjusting the employee’s regular job to accommodate restrictions. To learn more about return-to-work, read the post, Why return-to-work matters now more than ever to your bottom line.
Notify your claims representative right away if the employee will be off work
This ensures that the claims representative will have enough time to get wage-loss benefits paid before your state’s deadline.