Over the years of managing workers’ compensation claims, it’s become clear that there are a few key things employers can do to greatly reduce their chances of having a workers’ compensation claim grow unnecessarily contentious and costly, and difficult on everyone involved, including injured workers.
What we wanted to know was, which of those best practices are most important? Which top the list for effectiveness? Which are truly worth the effort?
So, we went to the source — SFM’s claims representatives. These men and women spend all day managing workers’ compensation claims by coordinating with injured workers, employers and medical providers. Many of them have decades of experience in the field.
What did we find out?
Well, the first thing is that they’re all pretty important. When ranked on a scale of 1 to 5, all ranked 4.5 or above.
Here are the results, ranked in order of importance based on the survey:
- Deal with problem employees before an injury occurs – Importance: 4.85/5
- Report injuries and lost time immediately – Importance: 4.81/5
- Stay in contact with the injured employee – Importance: 4.73/5
- Establish and document a formal return-to-work program – Importance: 4.62/5
- Maintain a list of light-duty job assignments – Importance: 4.62/5
- Investigate any reports of retaliation or discrimination from the injured worker – Importance: 4.5/5
Of course, preventing injuries in the first place through a strong safety program is always the best solution. But when injuries do occur, following these tips can ease the way for a smooth recovery and return to work for your injured employees.